Terms
Last updated 15 September 2026
The service
Floristflow is a Shopify app that captures order details, schedules deliveries and prints tickets. You use it under these terms; Shopify has its own, which also apply.
Plans and billing
Floristflow is billed through Shopify, on your Shopify invoice, at the plan you choose when you install. Every plan starts with a 14-day free trial, and the plans and prices are on floristflow.app. A plan’s order and location limits are a guide to the right plan for your shop, never a gate: going over one never stops an order being taken or a ticket printing. You can change plan from the app’s page in your Shopify admin, and uninstalling ends billing.
Your shop’s data
It stays yours. We hold it to run the app, and delete it when you uninstall — see the privacy policy.
Printing
Tickets print through PrintNode to a printer in your shop, and Print ticket in Shopify POS prints through the device’s own print dialog. Neither the printers nor those services are ours, so we cannot guarantee a ticket prints: a machine can be asleep, out of paper, or offline. The app shows you when a job has failed rather than hiding it, and any order can be reprinted. Keep a way of working when the printer is down, as you would with any till.
Availability
We aim to keep the app running and will tell you about planned interruptions. It is provided as-is, without a guarantee of uninterrupted service.
Acceptable use
Use it for your own shop’s orders. Do not attempt to access another merchant’s data or disrupt the service.
Ending it
Uninstall the app whenever you like; that ends these terms and starts the deletion described in the privacy policy. We may end them if the app is used in a way that harms other merchants.